Delete your TicketVault account

1. Open the TicketVault app and sign in.
2. Go to Account and tap Delete account.
3. Confirm, then enter your password.

Email hello@ticketvault.io from the email address on your account, with the subject “Delete my account”. We may ask you to confirm that the account is yours, then we delete it the same way as the app does.

Your account is closed straight away: you can no longer sign in, and we stop sending notifications to your devices.

30 days later your personal details are erased for good. Until then, if you change your mind, email us and we can reopen your account.

Tickets you bought for upcoming events still work at the door. Save them to your phone before you delete your account, because you won’t be able to sign in to see them again.

• Your name, email address, phone number and password
• The devices registered for notifications on your account
• Your email address, phone number and the names on your orders and tickets
• Delivery details you gave for giveaway items

• Order, ticket and payment records (order number, event, tickets, amounts, payment method and dates), without your contact details, for accounting and tax as the law requires.
• A record that a promo code was used, so codes limited to one use per person keep working.
• If you are an organizer: your organizer page, events and their sales, because ticket buyers’ orders depend on them. Email us if you also want your organizer page removed.

Email hello@ticketvault.io or read our Privacy Policy.